Q. What is your Name? Nathan DickinsonÂ
Q. What was your University course? B.Sc. (Hons) Computing & Information Systems
Q. What is your job title and role? My current job title is Product technical lead for the vDoc product of the Vizolution product suite.
Q. What does the role involve? This role involves me being the de-facto technical expert in all aspects of the vDoc product production with the overall goal being to align multiple development teams to delivery and fulfil customer requirements. Daily duties include attending stand-ups, providing estimates for new functionality, ensuring coding standards and providing technical leadership to development teams and steer and provide technical design and architecture for requirements. Also heavily involved in product support and deployments to ensure smooth roll-out and running of the product on a daily basis.
vDoc is an unassisted document sharing solution that allows customers to seamlessly progress their own customer journey through the upload, download or electronic signature of documents via a secure customer portal.
http://www.vizolution.co.uk/solutions/vdoc/
Q. Could you briefly describe the organisation you work for? Vizolution is a CX Tech company focused on streamlining difficult customer journeys. The Vizolution suite of digital products streamlines the end-to-end customer journey and supports the omni-channel strategy of our customers across branch, telephony and digital channels. Itâs SaaS products are quick and easy to implement. The solutions eliminate breaks in the customer journey to deliver improved compliance, customer service and satisfaction and conversions as well as reduced costs.
 Q. Which skills learned at University are helpful to you in your job? Confidence and self-belief, the environment in the university was very open and students were encouraged to interact as much as possible, feedback was always constructive and lecturers often pushed to get the best from me. This really helped with my self-belief and confidence allowing me to step out of my comfort zone and push my self and my abilities. It is this I believe has allowed me to progress to where I am today.
Q. Do you have a typical day and how would you describe it? My days vary quite a lot but usually start with attending stand-ups for the development teams of which there are five that work on the vDoc product. I am then usually attending meetings to either provide high level estimation and technical implementation guidance/design for new functionality. Performing code reviews to ensure code is of a suitable standard and follows our defined coding standards. Assisting other developers with issues or problems and providing technical guidance. Occasionally I have the chance to develop some functionality myself but I am mostly in a hands off type of role now.
Q. What aspects of your job do you enjoy most? It would have the be the problem solving, quite often I am faced with complex issues to which I need to provide technical guidance for, whilst this can be challenging and frustrating at times. The sense of achievement when something youâve planned turns out how you expected it to or sometimes even better it makes it all worth it. My position can be quite stressful but its taking these small wins and seeing the impact our technology is having is what keeps me motivated
Q. Do you have any advice for students who would like to start a Career? Prepare early, there are going to be hundreds of graduates across the UK in your sector all looking for jobs, be proactive and get your foot in the door first. Look for summer placement work, try and reach out to places where you would like to work to see if they have any openings or what opportunities they have for graduates. Most important be persistent and be strong minded, there will be times where you will be turned down at interview, instead of taking that negatively look for the positives and look for areas to improve and come back stronger. Youâve done the hard work in getting into university and taking your degree so you deserve a good career so just remember that.
Youâve done the hard work in getting into university and taking your degree so you deserve a good career so just remember that.
Q. A Quote that sums up your time at the University? One of the most challenging but at the same time rewarding experiences of my life.
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